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Q About warranty
A One-year warranty: If the equipment is damaged due to non-human factors and non-force majeure factors within one year, we will repair it free of charge. After one year, we will provide paid service.
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Q Who is responsible for installation and training?
A Our engineers are responsible for supervising the installation and conducting practical training - they are also the same team that designs your production line. The Client shall bear expenses for the round-trip travel and accommodation of our technical personnel during service deployment.
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Q How to ensure the hygiene of food contact surfaces?
A Use SUS304 stainless steel and other food-grade materials
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Q Do you support voltage conversion (such as 480V in the United States)?
A All production lines are designed according to your local voltage and frequency (50/60Hz).
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Q How long is the cycle from design to delivery?
A Typical cycle: more than 2 months, depending on the scale of the project. Complex projects may take longer.
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Q What is the output of your equipment and how much is the price?
A The output depends on your product specifications. We need to make a basic solution before we can quote.
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Q How can I get a suitable solution?
A Please tell us your detailed requirements, such as your product specifications, production process, available space, and your special requirements.
